Terms of Service
Effective date: July 24, 2026
SMS messaging terms & compliance
1. Program description: this messaging program sends appointment confirmations, reminders, and service-related messages to customers who have booked a call or appointment with PalletCRM through our website at https://palletcrm.com or via our scheduling forms, and have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated checkbox for SMS consent. Messages include scheduling confirmations, appointment reminders, rescheduling updates, and customer support communications.
2. Cancellation instructions: you can cancel the SMS service at any time by texting “STOP” to the number that sent you messages. We will confirm your unsubscribe status via SMS, after which you will no longer receive messages. To rejoin, sign up as you did initially.
3. Support information: if you experience issues with the messaging program, reply “HELP” for assistance, or contact connect@palletcrm.com during business hours.
4. Carrier liability: carriers are not liable for delayed or undelivered messages.
5. Message & data rates: message and data rates may apply. Message frequency varies based on your service usage and appointment schedule. For questions about your plan, contact your wireless provider.
6. Supported carriers: our SMS program works with all major U.S. wireless carriers, including AT&T, T‑Mobile, Verizon, and most regional carriers.
7. Age restriction: you must be 18 years or older to participate in our SMS program.
8. Privacy policy: for privacy-related inquiries, see our Privacy Policy.
We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.
General terms
This website (the “Site”) is owned and operated by Monster Metrics, LLC (“COMPANY,” “we” or “us”). By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from PalletCRM.
Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.
We reserve the right to change these Terms of Service or to impose new conditions on the use of the Site from time to time, in which case we will post the revised Terms of Service on this website. By continuing to use the Site after we post any such changes, you accept the Terms of Service, as modified.
Intellectual property rights
Our limited license to you
This Site and all the materials available on the Site are the property of Monster Metrics, LLC and/or our affiliates or licensors and are protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal non-commercial use. You may not use the Site or the materials available on the Site in a manner that constitutes an infringement of our rights or that has not been authorized by us.
Unless explicitly authorized, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium any material from the Site. You may download and/or print one copy of individual pages for your personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices.
Your license to us
By posting or submitting any material to us via the Site or other digital venues, you represent that you own the material or have obtained the necessary permissions. You grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, modify, transmit, exploit, create derivative works from, distribute, and publicly perform or display such material.
Disclaimers
Throughout the Site, we may provide links to Internet sites maintained by third parties. Our linking to such third-party sites does not imply an endorsement or sponsorship of such sites or the information, products, or services offered there.
The information, products, and services offered on or through the Site are provided “as is” and without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.
You agree at all times to indemnify and hold harmless Monster Metrics, LLC, its affiliates, and their respective officers, directors, agents, and employees from any claims, causes of action, damages, liabilities, costs, and expenses arising out of or related to your breach of any obligation, warranty, or representation under these Terms of Service.
Online commerce
Certain sections of the Site may allow you to purchase products and services from third-party vendors. We are not responsible for the quality, accuracy, timeliness, reliability, or any other aspect of these products and services. Your participation in any dealings with third-party vendors is solely between you and the third party. Monster Metrics, LLC shall not be responsible for any loss or damage incurred as a result of such dealings.
Registration & passwords
To access certain features, you may be required to register and create an account. You agree to provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account. If you suspect unauthorized use of your account, notify us immediately at connect@palletcrm.com.
Termination
We reserve the right to terminate or suspend your access to the Site, without notice, if we determine that you have violated these Terms of Service or engaged in conduct that we deem inappropriate or unlawful. Upon termination, you must cease all use of the Site and any content obtained from it.
Governing law
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Texas. Any dispute arising under these Terms shall be resolved exclusively through binding arbitration in Austin, Texas.
Changes to Terms of Service
We may update these Terms of Service from time to time. The latest version will always be available on this website with its effective date.
For any questions regarding these Terms of Service, contact:
Monster Metrics, LLC — PalletCRM
Email: connect@palletcrm.com
Website: https://palletcrm.com
By using our website and services, you consent to these Terms of Service.